Refund Policy

We hope that you enjoy the purchases you make from Pansy.Bargains. However, if you wish to return an item, you may do
so in accordance with your statutory rights or in accordance with this Returns Policy.

How to Return an Item
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Pansy.
Bargains under this Returns Policy in accordance with the following terms:
Returns made under this Returns Policy must be made within 30 days of delivery of an item.
Items to be returned must:
Item to be returned must be unused, still with tags.
All items are on the final sale once a customer has purchased a productthey are not allowed to return it for a
refund or exchange except in limited circumstances
To start the returns process, you should utilise our online returns portal, accessible here: www.pansy.bargains.com. 

Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a
full refund of the price you paid for the item(s):
Taking into account any discounts that were applied at the time of purchase

Once we have received an item you wish to return:
We will check the item you have returned within, wherever possible, 30 days.
If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
We will let you know that your return has been received and accepted.
You will receive a refund via your original payment method, usually within 7 days of a return being accepted.
If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
We will let you know why your return has not been accepted.
We may offer a reduced refund (e.g. if an item is returned damaged).
You will have the option to take the item back (note that you may be required to pay for shipping if
necessary).

Exchanges
If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should
return the purchased item as usual (i.e. as set out above) and make a new purchase of the new item you wish to have.

A Customer’s Statutory Rights

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this
Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional
returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a
product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change
your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you
purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital
content or other items. For more information on your rights in relation to your purchase:
See the Terms and Conditions that cover your purchase. You will have been shown or given these during the
purchase process.
You can contact us at shop@pansy.bargains to request a copy of the relevant Terms and Conditions, to ask which of
our Terms and Conditions are applicable to your purchase, or to request more information about your rights.